Specific examples of customer harassment

• Time constraint: Staying for a long time or making long phone calls to persistently make unreasonable demands.
• Violence, abusive language, loud noises, and intimidation: committing acts of violence, property damage, slander, insults, or other abusive remarks
• Excessive or unreasonable demands: Making irrational or excessive demands, such as demanding a dogeza (kneeling to apologize).
• SNS posts: Spreading photos, videos, names, etc., of photographed employees on social media without permission

On October 1, 2025, the Aichi Prefecture Ordinance for the Prevention of Customer Harassment came into effect.

Creating an Aichi Prefecture free of customer harassment, where people can work with peace of mind and enthusiasm.

Kasuhara is an abbreviation for customer harassment, which refers to excessive annoying behavior such as verbal abuse, unreasonable complaints, and unrealistic demands from customers or business partners.

Aichi Prefecture aims to realize a society free from customer harassment, and is working to prevent customer harassment throughout society as a whole. Our clinic also supports this initiative and will strive to create a medical environment where both patients and staff feel secure.